FAQ

In this section you will find answers to the following questions:

1. What is Polygled?

2. How to register on Polygled if I want to communicate only?

3. How can Polygled help me to learn a foreign?

4. How to choose a chat partner?

5. How can I block a user?

6. What are Polygled games?

7. How to find a course that suits me? 

8. How to choose a teacher and sign up for a lesson?

9. How do I pay the tutor for my lessons?

10. How can I use Polygled if I want to teach a language and get paid for it?

11. What is the difference between a professional and an amateur tutor?

12. How can I find students on Polygled?

13. How do I get paid for my lesson?

14. What does tutor rating mean?

15. How to delete my account?

16. What is a Gled?

 

 


|1| What is Polygled?

Polygled is a social network for those who want to learn a foreign language by communicating, and for those who prefer to learn a language with a teacher — individually and in groups. We connect you with chat partners all around the world, and you practice your target language, get to know the culture and new people.

● It is easy to find here someone who knows the language you are learning and at the same time learns the language you know.

● When you find each other on Polygled, you share knowledge about your native language for free and learn the language by communicating!

● On Polygled it is easy for teachers and students to find each other — if you're ready to pay for your lessons, sign up for a lesson or consultation with a suitable tutor and start learning.

● In the "Courses" section you will find programs from teachers around the world, including free ones! Choose the course you want and start learning!


|2| How to register on Polygled if I want to communicate only?

Just follow the steps described here

 


|3| How can Polygled help me to learn a foreign?

Choose the way you like most:

● Find someone who knows the language you are learning and at the same time is learning the language you know.

● Share knowledge of your native language by communicating,  playing games and passing quizzes that will help you find common topics to communicate and improve your speaking skills. For more information on how to use the games and quizzes, please see paragraph 6 of our article "What can I do on Polygled?”.

● Find someone who learns the same language as you and encourage them to study together.

! Remember that you can not only chat, but also communicate via audio and video calls right here on the platform — for free!

● If you prefer tutoring, find someone who suits you, deposit enough money into your account to pay for tutoring and set the time for the lesson.

● To find a tutor, go to the "Tutors" section in the lower menu of the application or in the upper menu of the website, set up filters (in the application window — by clicking on "Filter" in the upper right corner), find the suitable tutors and study on Polygled. 

● Choose the programs, including free ones, from teachers around the world in the "Courses" section on polygled.com (menu ●●● at the top of the page) and start learning! Both scheduled group video lessons and programs that can be taken individually at your convenience are available. 

! Online classes and course materials are available in the web version of the platform after registration. To see the course content, click  Pass the course . You can also select and enrol the course in the application (in the lower menu ●●●) and continue on polygled.com.


|4|  How to choose a chat partner?

Choose the way you like most:

1. Go to the "Chat Partners" section in the lower menu of the application or in the top menu of the website and select suitable chat partners by setting up the filters (in the application window — click on "Filter" in the upper right corner).

After you click the  Schedule  button, you can send a conversation request to the selected chat partner, specifying the convenient time and day. Once the time is agreed upon, it will be reflected in the calendars of both you and your chosen chat partner.

2. Start the conversation right now!

Send a message to the other person or click the  Call up  or  Video call  button if you are both ready to talk now. You don't need any other messengers, Polygled offers you audio and video communication opportunities!

! Fill in all the fields of your profile, indicating your interests. In the section "Additional brief info" we recommend to share an interesting fact about yourself and the purpose of communication on the platform, as well as with what chat partners you would be interested to communicate. This will allow you to easily find new suitable chat partners, draw their attention to your profile and start a conversation, and it will also help them find you when using filters.


|5| How can I block a user?

If your chat partner is behaving improperly, please let us know:

1. Enter the person's profile by clicking on their avatar.

2. If you're using an application, touch the menu in the top right corner and select "Block the user". In the web version, click the “Report” button in your chat partner's profile.

3. Specify the reason for the complaint.

Communication with you will be instantly inaccessible to this person. We will consider your complaint and pay attention to this user's behavior on Polygled.


|6| What are Polygled games?

To help you find topics to talk to your new chat partner, we have come up with several games!

1. First call your chat partner: click the “handset” or “camcorder” icon next to the name of the conversation partner in the application or the  Call up  or  Video call  button in the web version.

2. When the call is established, click the "Context" button in the bottom left corner of the conversation window for the application (or on the "Games" button for the web version)  and melt the ice of the first conversation by selecting one of the games! 


|7| How to find a course that suits me?

! Online classes and course materials are available in the web version of the platform after registration. To see the course content, click  Pass the course . You can also select and enrol the course in the application (in the lower menu ●●●) and continue on polygled.com.

1. Select the appropriate heading in the "Courses" section on polygled.com (menu ●●● at the top of the page). In the sections marked “FREE” you will find free programs!

2. Or click "View all courses" and use the filter to specify the language you need.

3. Click the course you are interested in, get acquainted with the program by asking the author a question if necessary (click  Write to the tutor ) and click  Pass the course .

4. If the selected course is a paid one, the payment page will open. After the payment, all course materials and online lessons will be available by clicking the  Read more  button next to the lesson title. 

Both scheduled group video lessons and programs that can be taken individually at your convenience are available. 


|8| How to choose a teacher and sign up for a lesson?

1. Go to the "Tutors" section in the lower menu of the application or in the upper menu of the website, set up filters (in the application window — by clicking "Filter" in the upper right corner), select suitable tutors, paying attention to their rating.

2. In the web version, you will see the free hours that a tutor can spend with you next to their name. To see the free hours in the app, open your Tutor profile and click the “Registration” tab. 

3. Choose a date and time that suits you best and send a request for a lesson.

! Remember that you need to deposit enough funds into your account in advance to pay for tutor services (find more details in the block "How to pay a tutor for a lesson?" below). If there are insufficient funds on your account, the lesson cannot be assigned.

At the end of the lesson give the tutor a rating ⭐️.


|9| How do I pay the tutor for my lessons?

You need to deposit enough funds into your account in advance to pay for tutor services. Otherwise, the lesson cannot be assigned.

To top up your Polygled account, you must:

1. Click on the amount of $ to the left of your avatar in the "Profile" section of the lower menu of the application, or under your avatar in the web version.

2. Click the  Recharge  button (in the web version — in the upper right corner, under your avatar). You can top up your account via Visa, Master Card and Pay Pal system. 

3. The cost of the lesson will be deducted from your account after the lesson on Polygled is finished.

! Remember that if a lesson is cancelled by the tutor, we guarantee a refund to your account.

! If the tutor cancels a lesson later than two hours before the start, the tutor will be fined for the amount of the lesson.

! If a lesson is cancelled on your initiative later than two hours before the lesson is started, its cost will be deducted from your account as a penalty.


|10| How can I use Polygled if I want to teach a language and get paid for it?

You need to register as a Tutor. To do that:

1. When register, click  Become a tutor  on the main page of polygled.com or click TO TUTORS if you have downloaded the application.

2. Follow the steps described here.

3. Enter the cost of one lesson (at least $10) and indicate your free time for lessons. Be prepared to check for requests from student sand accept them.


|11| What is the difference between a professional and an amateur tutor?

A professional tutor is a certified specialist, a professional foreign language teacher.

An amateur tutor is a person who thinks he can teach languages and take money for it. This person can really be a good teacher and his/her lessons are likely to be cheaper than those of a professional tutor. 

When selecting a teacher, set up filters putting a tick to the appropriate category — "Amateur" and/or "Professional".


|12| How can I find students on Polygled?

First of all, fill out your profile as much as possible, including the  "Additional brief info" section.

In addition:

● choose from the language specializations that you can teach

● place the welcome video 

● mark all the days and hours available for lessons in the Calendar.

● be ready to accept lesson requests from students

● check for students’ requests

● Search for students by selecting them in the "Students" section of the bottom menu of the application (by clicking "Filter" in the top right corner) and in the top menu of the web version using the filter to find students who are learning the language you are teaching and offer them your services through messages.


|13| How do I get paid for my lesson?

1. Go to "Finance" in the lower menu of the application, or click "$" under your  avatar in the web version.

2. Click the  Withdraw  button (in the web version it is placed in the upper right corner, under your avatar), specifying the required amount of "$" and sending us a request to withdraw the amount from your Polygled account. 

We will contact you and send you the money you have earned (minus our 20% commission) to your details within 72 hours.


|14| What does tutor rating mean?

A tutor's rating is generated based on the tutor's grades from his students and the number of lessons he has taught. It cannot be promoted for money. It is an objective tool for assessing the quality of tutor teaching.


|15| How to delete my account?

In order to delete your account, you need to send a request to support@polygled.com stating the reason for deletion. 

We would like to understand the reason for your wish to deactivate your account, and would be very grateful if you could share it. We may be able to change your decision.


|16| What is a Gled?

● Gled is our thanks for your activity on Polygled

● We will award you Gleds for registering, for inviting friends to Polygled and for each dialogue or lesson you have had on Polygled

● We are working to make Gleds a form of payment for the services that you can get on Polygled.

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